cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Wifi speed drops and disconnects or connection to internet non existant

zarab89
Popular Poster
Private Message TalkTalk
Message 26 of 26

I have recently been sent a new talk talk router when we started another broadband contract. In the last couple of weeks we keep experiencing issues where the connection speed will drop to around 1-2 Mbps with upload speed around the same after a few hours of being on. My package is for 65Mbps speed.

 

Every day I have to factory reset my router to get it to work again. Fair enough factory resetting the router does seem to solve the issue, however I cant help but feel this shouldnt happen every few hours in the first place.

 

I have been on long talks with support and ran through all the trouble shooting steps every time, every time the thing that resolves the issue is a factory reset. Surely the router should just work for at least 24 hours without needing a factory reset constantly? I feel like its faulty or something.

 

We didnt have these issues with the old router although we did have constant disconnections which seemed to get fixed after a few engineer visits and them doing some work on the lines outside my property. 

0 Likes
25 REPLIES 25

Message 21 of 26

Hi @zarab89 

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

0 Likes

Message 22 of 26

Hi zarab89

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 23 of 26

Hi @zarab89 

 

To keep being told to do a factory reset is not diagnosing the problem at all. Is this affecting wired (Ethernet) connections to the router, if you have any, or is it just wireless ones? Which make/model of router do you have?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

zarab89
Popular Poster
Private Message TalkTalk
Message 24 of 26

no, was asked to send it back once we received the new one. Yeah I figured nothing will get done for a while. Im at work though and need internet to do my job, really frustrating

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 25 of 26

Do you still have the old router, @zarab89?

 

Might be worth trying, if so.

 

Staff are mostly away over the Bank Holiday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes