Hi,
A few months back I started having an issue on my work laptop (Windows) when I worked from home. It would connect to my wifi but show as having no internet connection. My IT team tried all sorts, rebuilding the laptop, overriding the IP address preferences etc but had no luck. In the end they gave me a brand new laptop which seemed to work fine until last week when the same issue began happening again.
Since the issue reoccurred my IT team tried a full rebuild of my laptop which seemed to work temporarily as I could connect to the internet via wifi in the evenings this week. However this morning I tried working remotely and there was no connection again.
They have tried uninstalling security software/VPNs to see if that was causing the issue but that didn’t help either. They have also flushed the DNS servers to no avail. They are now about to suggest that I get another new machine and see if the issue persists, but I am worried that it will look fine but then begin playing up in a few months time.
The strangest thing is that my wifi works fine on all other devices. My partner also works from home (on a Mac) and has no internet issues whatsoever using our wifi. My IT team are running out of ideas and don’t seem to know the root cause.
Does anyone have any ideas what the issue could be?
