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Would like to upgrade to fibre

Sayaka
Chatterbox
Message 5 of 5

When we moved into our house 5 years ago, the TalkTalk website insisted we couldn't have fibre - although the BT guy told us the cabinet had definitely been upgraded. So we just went with normal broadband. The TalkTalk website does now seems to agree that it's available

 

If I upgrade to "Faster Fibre" for faster upload speeds in particular, what will happen? We need to avoid outages as much as possible because we are two University lecturers running online classes for students during local lockdown. Will there be an outage, if so, how long, and can I keep my existing router? (new from TalkTalk last month)

 

And how can I check that Fibre really is available at our address? Any advice would be gratefully received.

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi Sayaka,

 

I've checked and everything looks ok from here. How has the connection been?

 

Thanks

 

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Message 2 of 5

Thanks all - hopefully it should complete today!

Arne-TalkTalk
Support Team
Message 3 of 5

Hi Sayaka

 

I can see that a fibre order has been placed, due to complete 21/10/2020 

 

Regards

martswain
Philosopher
Message 4 of 5

The upgrade will show in your online account if available, Offers and Upgrades.

 

If all goes to plan, you should not lose connection for more than a couple of hours.

 

Any router supplied in the last 3 years works with normal broadband and fibre.