alternative routers

[Riley321]

I have a sagecom fast 5364 wifi hub which is having multple disconnections although some are only for a matter of seconds, The logs show that there are constant errors with the message DNS resolution failure and the router speed fluctuates. The router incoming speed is 75-77 mbps but only 67-68 mbps on the output side regardless of how many household items i have attached. I have rebooted the router several times including taking the router back to factory settings. The output of the router including the disconnections are measured using a Sam Knows white box which monitors the router performance for Ofcom. Does anyone have any ideas on how to a) resolve the DNS failure problem. b) solve the problem of the unit disconnecting, c) obtain a reasonably constant speed. Failing this advice on alternative affordable routers would be appreciated. Note that the line has been checked and everything seems to be fine. If i contact technical services all they do is run through the same check list finishing with a test where you have to re-contact them where the list is repeated.

Regards

Riley321

[Chris-TalkTalk]

Are the Ethernet speeds generally higher than wifi?

[Riley321]

a mix of wifi and cable  mainly though wifi

[Chris-TalkTalk]

Are those devices connected to your router by Ethernet cable or wifi?

Chris

[Riley321]

Chris

if you do a speed test in my account the speed to some of my items is 22mbps up tp 50mbps

Regards

Riley321

[Riley321]

Hi Chris 

telephone socket to router 75mbps house side of router 67mbps most times it can drop during peak periods

Regards

Riley321

[Chris-TalkTalk]

OK thanks, what sort of speeds have you been seeing?

Chris

[Riley321]

Hi There

first disconnection was when Karl updated the firmware, 2nd one was me rebooting the router as a couple of failures happened, the attached word doc is a copy of the log file today.

regards

Riley321

[Chris-TalkTalk]

Hi Riley321,

Line test is showing a couple of reconnections yesterday, did you reboot the router yesterday?

Chris

[Riley321]

Hi Karl

Just checked this morning and the router log still shows multiple DNS failure errors occurring and speed is a bit erratic although does not cause a problem.

Regards

Riley321

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Riley321]

Hi Karl

Thanks for updating router, just looked at logs and all showing info (not error) Will keep an eye on it but hopefully it is sorted.

Thanks

Riley321

[Karl-TalkTalk]

Hi

update completed. Firmware showing as V158 now, see if this helps.

Karl.

[Karl-TalkTalk]

Hi

i'll push it now.

Karl.

[Riley321]

Hi Karl 

logging off now for a couple of hours

regards

Riley321

[Riley321]

Hi Karl

I will log out and the router will be free for a couple of hours, I would assume that the router will run through a restart procedure so i will know once the light goes back to white after the start up

Regards

Riley321

[Karl-TalkTalk]

Hi

your router is currently on V136. There is a later version just rolling out, V158. 

When we update the router it can knock you offline for about 5 to 10 minutes.

When is the best time to push this.

Karl.

[Riley321]

Hi Karl

That would be great as i do not know the version of software but if you were to update it to the latest then at the very least it should fully reset the router. 

Regards

Riley321

[Karl-TalkTalk]

Hi

Would you like me to update the router to a later firmware and see if that helps ?

Thanks  

Karl.