can I get a new router sent out?

[walton98]

I’ve had problems for the past 3 weeks I’ve called TalkTalk, multiple times a week my router constantly blinks orange and I’m left with no internet for days or sometimes just hours, everytime I call they do line tests, doesn’t work in test socket either, booked an engineer he didn’t turn up, is there a way of applying for a new router just to see if the router is the issue without having to beg them on the phone 

[Debbie-TalkTalk]

Hi walton98

I'm really sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie