on 26-11-2020 07:51 PM
it all started 2 months ago - yes 2 months ago, when my faster fibre with boost dropped from 65mbps down to 27mbps, after contacting on line chat a talktalk engineer was sent out- no problems found within the property, but raised a fault with openreach, nothing changed no visit no improvement after a month.
So back to online chat, same questions same answers same advice, we'll send out a talktalk engineer, same no problems in house, openreach fault raised ! so still waiting for a solution.
I have only just renewed my contract - before the poor speed issues,but one tell me
Virgin have recently installed cable in our street and its faster for the same fee, anyone had any experience with virgin ,as I am seriously disappointed with talktalk in their lack of a resolution and looking at leaving talktalk after nearly 20 odd years , this is customer loyalty for you
on 04-01-2021 06:52 AM
on 31-12-2020 02:20 PM
I shut down the router left it off for over an hour, and finally success my speed is now showing as 61.4Mbps.
I would like to Thank you and all other people involved for your patience and getting a solution for speed issue we had.
on 31-12-2020 11:55 AM
on 30-12-2020 07:49 AM
on 27-12-2020 05:43 PM
Just a quick update
New router arrived -no difference
Miranda from TT technical called , sent another engineer out, and guess what found just like the previous two found no issues within the property.
Engineer phoned TT technical- they have changed the number and not told his company. Engineer emailed his boss and TT tech , two weeks later still waiting for some sort of communication or resolution.
Must be busy with a buy out or something.
Not a happy bunny, but the broadband sales are on , who to choose?
on 08-12-2020 08:25 AM
on 08-12-2020 07:15 AM
Hi mister miyagi,
Apologies again for the delay. Thanks for confirming. I've re-run the line test again now which is clear. Would you like us to send a replacement router for testing purposes to rule this out?
on 05-12-2020 08:08 AM
Sorry for the delay, I have responded to this answer, but for some unknown reason it is not showing, I probably have not posted it or something like that.
Yes the router is on , I did switch it off at night a couple of nights as it says somewhere on tt site, made no difference,
I do not have another router to check if
that is the problem , but surely the tt engineers would have checked that the router is working correctly wouldn't they ?
on 01-12-2020 06:25 AM
Hi mister miyagi
I'm sorry for the delay.
I've completed a line test which hasn't detected any line faults but I can see that the line is not in sync.
Can I just check, is the router currently switched on? Have you tested with a different router?