poor speeds

[anoyed]

is their any chance of getting the DLM reset my speeds have taken a nose dive i used to get 60 mbps download and 20mbps upload at the router after a factory reset and plugged into maintinance socket im lucky if i can get 35mbps download and 6mbps upload also when i go onto the fixit page it tells me my router is dg8041 wrong im running sagemcom53643.00 firmware v sg4k100174 it also tells me im getting 44 at the router when in actual fact 35mbps  and a promised speed of 44mbps yet more porkies I used to be told 60mbps  could yo please make sure no band steering and reset DLM

thank you

[Debbie-TalkTalk]

Hi

Apologies, we are unable to roll back the firmware to a previous version.

What speed are you receiving this morning when running a speed test?

[anoyed]

is their any way to downgrade firmware from sg4k100174 as it is absolute rubbish it has chopped my speeds in half the 5g drops in and out like a yoyo getting about ready to take said router and stamp on it should this not be tested properly before pushing it out all through pandemic had good speeds and good wifi coverage now absolute rubbish as a cynic i begin to wonder is this to try and push people to full fibre witch obviously cost more . i would just like to get what i pay for 

[Karl-TalkTalk]

Hi

Monitor and see if the speeds remain consistent, if there is any drop, let us know after the weekend and we can log this for you.

Karl

[anoyed]

did that and went back to same speeds all way through pandemic had way higher speeds same router only change seems to be updated software could that be causing problem

[Karl-TalkTalk]

Hi

We have no control over DLM directly as this is automated from Openreach side.  If you power off the router for 30 minutes, this will clear the session and allow a new session to start. This can allow the router to sync at a higher speed rate.

Try this and see if the speed improves.

Thanks  

Karl.