speed drops/connection issues

[GrayFox]

Hi.

Have had connection problems last few weeks. First disconnecting and reconnecting several times a day then stabilizing but now speeds have dropped a lot. Should be getting around 70mb but now getting 30mbps through speed tests.  Gone through the service centre back and forth a few times either saying connection is fine or going through a fault to be then told it's fixed when it's still the same..

Have tested via router of for 30mins, master socket, checked all connections and gone though direct connection no wifi and no changes.

Thanks...

[Debbie-TalkTalk]

Hi GrayFox

Thanks for your reply.

I've completed another line test this morning and the same fault towards the property has been detected.

The next step will be an Openreach engineer visit to the property, would you like me to arrange this visit?

[GrayFox]

It is now

[Debbie-TalkTalk]

Hi GrayFox

I'm sorry to hear this.

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Is the router currently connected at the test socket?

[Gliwmaeden2]

Until the line has a chance to stabilise, speeds will usually be lower after so many disconnections, @GrayFox.

Leave it on for now.