Get expert support with your Fibre connection.
on 10-10-2023 07:11 AM
Hi.
Have had connection problems last few weeks. First disconnecting and reconnecting several times a day then stabilizing but now speeds have dropped a lot. Should be getting around 70mb but now getting 30mbps through speed tests. Gone through the service centre back and forth a few times either saying connection is fine or going through a fault to be then told it's fixed when it's still the same..
Have tested via router of for 30mins, master socket, checked all connections and gone though direct connection no wifi and no changes.
Thanks...
Answered! Go to Solution.
on 10-10-2023 10:34 PM
It is now
on 10-10-2023 07:52 AM
Hi GrayFox
I'm sorry to hear this.
The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
Is the router currently connected at the test socket?
on 10-10-2023 07:51 AM
Until the line has a chance to stabilise, speeds will usually be lower after so many disconnections, @GrayFox.
Leave it on for now.