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FIbre Support

Get expert support with your Fibre connection.

speed drops/connection issues

GrayFox
Conversation Starter
Private Message TalkTalk
Message 39 of 39

Hi.

 

Have had connection problems last few weeks. First disconnecting and reconnecting several times a day then stabilizing but now speeds have dropped a lot. Should be getting around 70mb but now getting 30mbps through speed tests.  Gone through the service centre back and forth a few times either saying connection is fine or going through a fault to be then told it's fixed when it's still the same..

 

Have tested via router of for 30mins, master socket, checked all connections and gone though direct connection no wifi and no changes.

 

Thanks...

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38 REPLIES 38

Message 21 of 39

Hi GrayFox

 

That's great, thanks for letting us know 🙂

 

Debbie

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Message 22 of 39

Morning

 

Funny, our internet as been stable for 5 days now with no disconnects.

If issues return I'll bump this thread...

Message 23 of 39

Morning,

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

Message 24 of 39

Hi GrayFox

 

Thanks for your reply.

 

Please can you send me a Private Message to confirm the name on the account, I can then send you the replacement router.

 

Debbie

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Message 25 of 39

Hear no interference on the line and it is cordless. And yes please send replacement, Thanks

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Message 26 of 39

Good morning,

 

I'm really sorry to hear this. I've run a few tests on the line now which are clear. Can I just confirm, do you mean that you hear interference on the voice service? Are you using cordless handsets? Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the router can be returned.

 

Thanks

 

Michelle

 

GrayFox
Conversation Starter
Private Message TalkTalk
Message 27 of 39

We had this open reach engineer come out about 2 weeks ago. He got his tablet out and took the speeds and said our filter was the issue with overpowering the line or something. Left a new master socket mk4 and said to run directly back to router. We got a new ADSL 10m cable and ran it around the house back to the router. No difference what-so-ever! If not worse, disconnects every 5-10mins on a bad day.

 

My guess now it's either the line (had a few people now on the telephone pole at random days) or from what I think is the main issue, the router!  A replacement router next please!

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Message 28 of 39

Hi GrayFox

 

I'm glad to hear that the fault has been resolved.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie

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Message 29 of 39

Hi, Debbie.

 

Should of answered sooner. He found a fault with our equipment being a cable and a filter and it's been back too it's full speed since.

Message 30 of 39

Hi GrayFox

 

How are you getting on following the engineer visit?

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Message 31 of 39

Hi GrayFox

 

Thanks for confirming your details. I have arranged the engineer visit for 13/10 PM (1pm - 6pm)

 

Please let us know how you get on following this visit.

 

Debbie

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Message 32 of 39

Hi GrayFox

 

I have replied to your Private Message to confirm some further details.

 

Thanks

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Message 33 of 39

Hi GrayFox

 

I'm just sending you a Private Message to confirm some details so I can arrange the engineer visit.

 

Thanks

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Message 34 of 39

Yes please

Message 35 of 39

Hi GrayFox

 

Thanks for your reply.

 

I've completed another line test this morning and the same fault towards the property has been detected.

 

The next step will be an Openreach engineer visit to the property, would you like me to arrange this visit?

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Message 36 of 39

It is now

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 37 of 39

Hi GrayFox

 

I'm sorry to hear this.

 

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

 

Is the router currently connected at the test socket?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 38 of 39

Until the line has a chance to stabilise, speeds will usually be lower after so many disconnections, @GrayFox.

 

Leave it on for now.

Gliwmaeden2, a fellow customer.