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FIbre Support

Get expert support with your Fibre connection.

speed drops/connection issues

GrayFox
Conversation Starter
Private Message TalkTalk
Message 39 of 39

Hi.

 

Have had connection problems last few weeks. First disconnecting and reconnecting several times a day then stabilizing but now speeds have dropped a lot. Should be getting around 70mb but now getting 30mbps through speed tests.  Gone through the service centre back and forth a few times either saying connection is fine or going through a fault to be then told it's fixed when it's still the same..

 

Have tested via router of for 30mins, master socket, checked all connections and gone though direct connection no wifi and no changes.

 

Thanks...

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38 REPLIES 38

Message 1 of 39

Hi @GrayFox 

 

Thanks for your reply.

 

We've arranged the engineer visit for 12/07 PM (1pm - 6pm)

 

Please let us know how you get on following this visit.

 

Debbie

Message 2 of 39

pm and I do accept

Message 3 of 39

Hi @GrayFox 

 

Thanks for your reply.

 

Please can you provide your availability for this visit AM and PM?

 

Can you also confirm potential engineer charges Engineer charges

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Message 4 of 39

Yeah no difference in speed.  looks like a engineer visit then..

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Message 7 of 39

New cable is arriving today (from prime) so will test and leave overnight then get back tomorrow.

Message 8 of 39

Morning @GrayFox 

 

How are you getting on? Did you have a chance to try with the different cable?

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Message 9 of 39

Hi @GrayFox 

 

Yes of course, please let me know how you get on.

 

Thanks

 

Debbie

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Message 10 of 39

Can I get back to you tomorrow since I wanna change the rj11 to 45 cable we have running to the router then try it. 

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Message 11 of 39

Hi @GrayFox 

 

I can see re connections on the line but the line test is clear.

 

If the connection is dropping with the new router at the test socket then we will need to arrange an Openreach engineer visit to the property.

 

Would you like me to arrange this visit?

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Message 12 of 39

Hi.

 

Connection keeps dropping every couple of days and now down to 35mbps from the normal 65.  Using the connection check it says need to investigate further but then doesn't detect a fault with the 5min check..

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Message 13 of 39
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Message 14 of 39

Hi @GrayFox 

 

How's the connection/speed been since your last post?

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Message 15 of 39

Hi GrayFox,

 

Unfortunately we can't manually change your profile but DLM should change it over the next few days if the connection remains stable


Chris

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Message 16 of 39

Yes received it Saturday. Line is more stable but speeds had dropped to 49 Mbps from the normal 60 prob due to all the disconnect/reconnects...Can you put us back on the normal profile we have and see for stability.

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Message 17 of 39
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Message 18 of 39

Thanks for the Private Message @GrayFox 

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks again.

 

Debbie

Message 19 of 39

Hi @GrayFox 

 

Thanks for your reply.

 

Please can you send me a Private Message to confirm the name on the account, I can then send you the replacement router.

 

Debbie

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GrayFox
Conversation Starter
Private Message TalkTalk
Message 20 of 39

OK so instead of creating a whole new thread I'll just bump this one. Having issues again previous stated on the first message. Having router disconnect/reconnect at random times a day. Was fine after that engineer visit late last year but as soon as the weather got warm it started. Done a line test and resulted in no faults so leads to the router again. have also turned it off for 30mins and master socket but no avail.  A replacement router this time please!

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