speed drops/connection issues

[GrayFox]

Hi.

Have had connection problems last few weeks. First disconnecting and reconnecting several times a day then stabilizing but now speeds have dropped a lot. Should be getting around 70mb but now getting 30mbps through speed tests.  Gone through the service centre back and forth a few times either saying connection is fine or going through a fault to be then told it's fixed when it's still the same..

Have tested via router of for 30mins, master socket, checked all connections and gone though direct connection no wifi and no changes.

Thanks...

[Debbie-TalkTalk]

Thanks for the Private Message @GrayFox 

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

[Debbie-TalkTalk]

Hi @GrayFox 

Thanks for your reply.

Please can you send me a Private Message to confirm the name on the account, I can then send you the replacement router.

Debbie

[GrayFox]

OK so instead of creating a whole new thread I'll just bump this one. Having issues again previous stated on the first message. Having router disconnect/reconnect at random times a day. Was fine after that engineer visit late last year but as soon as the weather got warm it started. Done a line test and resulted in no faults so leads to the router again. have also turned it off for 30mins and master socket but no avail.  A replacement router this time please!

[Debbie-TalkTalk]

Hi GrayFox

That's great, thanks for letting us know 🙂

Debbie

[GrayFox]

Morning

Funny, our internet as been stable for 5 days now with no disconnects.

If issues return I'll bump this thread...

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi GrayFox

Thanks for your reply.

Please can you send me a Private Message to confirm the name on the account, I can then send you the replacement router.

Debbie

[GrayFox]

Hear no interference on the line and it is cordless. And yes please send replacement, Thanks

[Michelle-TalkTalk]

Good morning,

I'm really sorry to hear this. I've run a few tests on the line now which are clear. Can I just confirm, do you mean that you hear interference on the voice service? Are you using cordless handsets? Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the router can be returned.

Thanks

Michelle

[GrayFox]

We had this open reach engineer come out about 2 weeks ago. He got his tablet out and took the speeds and said our filter was the issue with overpowering the line or something. Left a new master socket mk4 and said to run directly back to router. We got a new ADSL 10m cable and ran it around the house back to the router. No difference what-so-ever! If not worse, disconnects every 5-10mins on a bad day.

My guess now it's either the line (had a few people now on the telephone pole at random days) or from what I think is the main issue, the router!  A replacement router next please!

[Debbie-TalkTalk]

Hi GrayFox

I'm glad to hear that the fault has been resolved.

Please let us know if you do experience any further issues.

Thanks

Debbie

[GrayFox]

Hi, Debbie.

Should of answered sooner. He found a fault with our equipment being a cable and a filter and it's been back too it's full speed since.

[Debbie-TalkTalk]

Hi GrayFox

How are you getting on following the engineer visit?

[Debbie-TalkTalk]

Hi GrayFox

Thanks for confirming your details. I have arranged the engineer visit for 13/10 PM (1pm - 6pm)

Please let us know how you get on following this visit.

Debbie

[Debbie-TalkTalk]

Hi GrayFox

I have replied to your Private Message to confirm some further details.

Thanks

[Debbie-TalkTalk]

Hi GrayFox

I'm just sending you a Private Message to confirm some details so I can arrange the engineer visit.

Thanks

[GrayFox]

Yes please

[Debbie-TalkTalk]

Hi GrayFox

Thanks for your reply.

I've completed another line test this morning and the same fault towards the property has been detected.

The next step will be an Openreach engineer visit to the property, would you like me to arrange this visit?

[GrayFox]

It is now

[Debbie-TalkTalk]

Hi GrayFox

I'm sorry to hear this.

The line test is detecting a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

Is the router currently connected at the test socket?