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FIbre Support

Get expert support with your Fibre connection.

what do I have to do to get Talk Talk to listen?! It's rare, but my internet IS WORKING!

its_crayg_not_creg
First Timer
Private Message
Message 6 of 6

My internet was installed three weeks ago and has been working fine. Since then I have been getting calls, text messages and emails from Talk Talk saying "my installation date has changed". I've tried speaking to them on the phone and live chat but all I get is "we'll update the system" but I am still getting the calls - I just got one this morning after speaking to someone yesterday!

 

How is Talk Talk's customer service so bad that they can't update their own system?! When I log into the website and look at my account it even says my internet is up and running!

 

Sort your sh*t out!

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5 REPLIES 5

Message 1 of 6

Hi its_crayg_not_creg.

 

We are still waiting for Openreach to close the order, Sorry its taking so long.

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Message 2 of 6

it's now friday and I have just received ANOTHER email and text message from Talk Talk saying my fibre will be installed on the 4th of April. 

 

Please sort your system out, this is ridiculous!

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Message 3 of 6

OK thanks. I've sent you a PM to confirm some details, if you'd like us to look into this further could you please answer the security questions in the PM

Chris

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Message 4 of 6

I have FIbre 150, the installation date never changed. There was an issue with the connection but that was resolved a couple of days later and the internet has been working every since.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi its_crayg_not_creg,

 

I'm sorry about this, do you have our Future Fibre service? Was the installation date brought forward?

Chris

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