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Account Dashboard not available

Brambles40
First Timer
Private Message TalkTalk
Message 8 of 8

I have just moved house, which has given me a new account.  Whenever I try to access the Dashboard from the drop down menu I get the following message.

Oops!
Sorry, we're unable to find the page you're looking for. Let's get you back on course...

This happens on multiple devices and after clearing the cache and history.

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7 REPLIES 7

Message 1 of 8
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Message 2 of 8

Hello once more. 
I have just tried logging in again and it all appears to be working now. 

I can get to the dashboard and it showing the correct info. 

thank you for the assistance. 

Message 3 of 8

Hello again. Thank you for trying, but I have registered again and it all seems to work, but when I click to see my Dashboard I get the same error message.

Brambles40_0-1717771664814.png

 

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Message 4 of 8

Hi @Brambles40

 

The faults team have asked if you can try to register again, they have done some work in the background.

 

Thank you

Arne-TalkTalk
Support Team
Staff
Private Message
Message 5 of 8
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Brambles40
First Timer
Private Message TalkTalk
Message 6 of 8

Hi there. Thanks for the suggestion. I went through and re-registered. Still getting the same thing on the dashboard page. 


IMG_2399.jpeg
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Arne-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi @Brambles40

 

Can you try and re-register for My Account on our website www.talktalk.co.uk/login/ using the email address they want to use.
 

Thank you.