Activation

[Se7enPsychopaths]

I’ve had Openreach out to fit the box, I’ve had the Eero posted today and when I put it and tried to set it up it just said no internet access. I’ve been waiting a month. I work from home and I’ve actually had to move back to my parents to work for weeks now. I don’t know what I’m missing. Does this need to be activated by talk talk?

[Se7enPsychopaths]

Added them on. I’ve spoke to the Live Chat and Chris is escalating to Openreach. Apparently you guys haven’t been told the Civil Work and the Internal work has been done hence the box in the photo so it can’t be activated until Openreach tell you guys. He said it’s being sorted but I’d like to be kept updated if possible 

[Debbie-TalkTalk]

Hi Se7enPsychopaths

I'm sorry to hear this.

Please can you update your Community Profile to include your name, TalkTalk account number and FTTP number, we can then take a look at this for you.

Thanks

Debbie