Activation

[Se7enPsychopaths]

I’ve had Openreach out to fit the box, I’ve had the Eero posted today and when I put it and tried to set it up it just said no internet access. I’ve been waiting a month. I work from home and I’ve actually had to move back to my parents to work for weeks now. I don’t know what I’m missing. Does this need to be activated by talk talk?

[Debbie-TalkTalk]

Hi Se7enPsychopaths

I'm so happy to hear this 🙂

If you create a thread in our billing section below then my colleague can take a look at compensation for you.

Billing - TalkTalk Help & Support

[Se7enPsychopaths]

Hi, thank you for checking up. Yeah that’s it all up and running…brilliantly should I say. Really happy with it thank you. I’m honestly not that bothered about it but ages ago I spoke to someone on Live Chat and they mentioned compensation. Its fine if not it was out of your hands to be honest with Openreach but if there was anything going to be applied that would be fantastic and if not I’m just happy it’s all up and running 

[Debbie-TalkTalk]

Hi Se7enPsychopaths

How are you getting on following the engineer visit?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Se7enPsychopaths

I can see that my colleague has confirmed that the appointment has been arranged. I'm so glad to hear that the date was brought forward.

Please let us know how you get on following the engineer visit.

Thanks

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Se7enPsychopaths]

Thank you that’s brilliant news 

[Karl-TalkTalk]

Hi

That's the plan.  if you need anything, just reach out to us here.

Regards,

Karl. 

[Se7enPsychopaths]

Aww brilliant. Just check that means everything will activated on Saturday so I can start using the WiFi for working at home?

[Karl-TalkTalk]

Hi

Our provisioning teams have confirmed the 17th here also.

Thanks  

Karl. 

[Se7enPsychopaths]

Hi Debbie I just wanted to make sure you guys have this on record. Openreach called and booked in for this Saturday the 17th to finish the work and get it up and running

[Se7enPsychopaths]

Thank you Debbie it would be really appreciated if you could 

[Debbie-TalkTalk]

HI Se7enPsychopaths

Yes, I have escalated this and I will post back here as soon as I have further information.

I'm really sorry again for the delays.

Thanks

[Se7enPsychopaths]

So someone else has to come out to activate it? Right okay. If you could please try get some out ASAP as it’s my livelihood and my job that requires this so please if you could do anything to have this done much quicker as I’ve been waiting a month now 

[Debbie-TalkTalk]

Hi Se7enPsychopaths

The team are escalating this now to get an earlier visit, they said another engineer needs to attend to complete the activation.

[Se7enPsychopaths]

Sorry Debbie I know it’s confusing. That’s what the box in the top photo is. That was installed on the 10th Feb when they did the Civil Work and that is a text from the Openreach engineer that came out to do it for me 

[Debbie-TalkTalk]

Hi Se7enPsychopaths

Apologies again. Let me speak to the team again.

[Se7enPsychopaths]

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@Se7enPsychopaths wrote:

So Debbie the internal work is done that’s the problem. I don’t need anyone to come out on the 7th of March I need it activated. Openreach did the civil work and the internal work on the same day. This is the problem I’m having it’s not that I need to wait for them it’s already been done 

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[Se7enPsychopaths]

So Debbie the internal work is done that’s the problem. I don’t need anyone to come out on the 7th of March I need it activated. Openreach did the civil work and the internal work on the same day. This is the problem I’m having it’s not that I need to wait for them it’s already been done 

[Debbie-TalkTalk]

Hi Se7enPsychopaths

Our order management team have advised that the external work has now been completed by Openreach and they have now arranged a home visit (engineer visit) for 07/Mar/2024 between 08:00 - 13:00. Will this date and time be ok and will someone be home at the property?

[Debbie-TalkTalk]

Hi Se7enPsychopaths

Thanks for your reply and additional information.

I'm just looking into this now and I will post back here shortly.

Debbie