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yesterday
Hi,
Unable to sign into Cisco anyConnect VPN for over a week. Tried calling and live chat, talktalk unable to resolve. Have reset the router. No difference. HELP as live chat support been poor to date and now thinking of leaving
14 hours ago
Hi @Mike1971
I'm glad to hear that this is now working ok, thanks for letting me know.
I've sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
14 hours ago
Hi I have been able to log in now. Great to get this sorted quickly once I used the community rather than the live chat
15 hours ago
HI @Mike1971
I'm really sorry about this.
I've made a change to your router firmware, please can you retest?
Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?
yesterday
You don't need to contact anyone, the support team will respond back here.
yesterday
Just leave the router on at all times as staff will probably remotely change the firmware, @Mike1971.
yesterday
Thanks, who do i need to contact?
yesterday
This is a known issue, the support team here should be able to sort it out for you when they are back online tomorrow.