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Connection issues

Jay4627
First Timer
Private Message TalkTalk
Message 3 of 3

Hi, I’ve recently changed my living room round and moved my tv to the opposite wall I am now having issues with my fire stick connection to the WiFi it says out of range yet the tv it’s self picks up WiFi signal no problem just the fire stick will not connect is it a case of moving stick closer to my router or do talk talk provide eero booster boxes to try and fix the problem thanks jay.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi

 

Is the TV in the same room as the router ?

 

If the TV is connecting, have you tried resetting the fire stick ?

 

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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DJI_MINI_2_SE
Chat Champion
Private Message TalkTalk
Message 2 of 3

That distance shouldn't cause issues as it says below a single router can cover 190m2 or 1,500 ft2 the picture below shows a plan under 1500 square feet.

 

What is the range of the eero router?
Each eero device should cover an area of 190m2 or 1,500 ft2. However, this range is highly dependent on several factors, such as: Your home's building construction (older with thick walls, or new builds with foil-insultation)
 
DJI_MINI_2_SE_0-1734286650642.png

 

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