NEED SOME HELP?

mikel · ‎31-05-2023

Hi

I had Full Fibre 900 installed two weeks ago but I am unable to log in to the Digital Voice app

Any suggestions

Mikel

ferguson · ‎01-06-2023

Because that is a pre-requisite of course. And I didn't realise that was possible on a City Fibre circuit. So my thesis does fall down there.

mikel · ‎01-06-2023

Yes, why?

Mikel

ferguson · ‎01-06-2023

Do you have a Digital Voice (VoIP) service with a landline number as part of your package?

mikel · ‎01-06-2023

Hi Karl

Thank you for resolving this. It is a pity that your advertising does not make this clear as I feel that I am not getting the service that I signed up to

Mikel

Karl-TalkTalk · ‎01-06-2023

Hi

I've had it confirmed that the Digital Voice App is not available to non Openreach provides such as City Fibre etc.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎01-06-2023

Hi

OK, I'm not sure if the voice app is available as yet to non Openreach provides, so I'm making enquiries.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

mikel · ‎01-06-2023

Hi Karl,

There is no mention of registering within the My Package section of My Account.

Mikel

Karl-TalkTalk · ‎31-05-2023

Hi

Have you registered from within the 'My Package and add on's page' in My Account ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

mikel · ‎31-05-2023

Hi Michelle,

I received confirmed that Full Fibre had been installed but never received an email inviting to join the app.

.

Mikel

Michelle-TalkTalk · ‎31-05-2023

Morning,

I'm sorry to hear this. Can I just confirm, have you followed all the steps in the below Help Guide?

TalkTalk Digital Voice App - TalkTalk Help & Support

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences