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on 01-06-2023 12:41 AM
Hi
Channel 36 is congested on the 5ghz band where I live.
TT staff on these forums have previously arranged for WiFi optimisation to be switched off on my two Routers at two different addresses.
Despite this when I change the 5Ghz channel it keeps reverting back to the worst channel - 36. This means the devices using this band on my local network have very unstable internet connections.
Please can I have help with the channel changing issue.
on 01-06-2023 01:34 PM
Hi
I've just applied the change to the second number, just to be sure.
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 01-06-2023 01:16 PM
Thanks Karl - I'm just testing now.
Can i confirm the change has been made for both the phone numbers on my profile?
on 01-06-2023 08:01 AM
Hi
The firmware has updated to 158 recently, but I have resynced the router with our platform so optimisation should be off.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 01-06-2023 07:35 AM
Hi @nic1987 firmware updated recently?