Eero 6 5ghz router channels

[ste2610]

Hello,

I have a Eero 6 router with Full Fibre 150 and the router is only using Channel 155 for the 5GHz band. Most of my devices in my home  5Ghz devices are not compatible with that high channel and it is causing congestion on the 2.4ghz channel, resulting in overall slower connections and poor performance.

The eero 6 router does not allow to me to change the channel configuration. Please can someone help me change the 5ghz channel to something between channels 36-48 so I can connect my devices.

I see other customers have also reported the same issue with similar devices e.g. Samsung and Google products.

Any assistance would be greatly appreciated.

Kind regards, Steven 

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle

[ste2610]

Morning Michelle,

Thanks for checking in. My Eero is now broadcasting the 5ghz signal on channel 48, and I can finally connect my devices. Thanks for your help!

[Michelle-TalkTalk]

Morning,

Just checking back in to see how your connection has been?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Steven,

I've been advised that the fix has now been applied, could you retest and let us know how your connection compares please?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Steven,

Apologies for the delay. I spoke to the Devices Manager directly and they confirmed that this has been passed to eero for the fix to be applied so I will speak to them again today to chase this again.

Michelle

[ste2610]

Hi Michelle,

I'm yet to hear from anyone about this, please can you send a chaser as it's been two weeks since I raised this.

Kind regards, Steven

[Michelle-TalkTalk]

Good morning,

I'm really sorry, I've chased the team again for an update.

Thanks

Michelle

[ste2610]

Hi Chris, I'm still waiting on a resolution for this.

[Chris-TalkTalk]

Sorry for the delay, I've asked our Product team for an update

Chris

[ste2610]

Hi Chris, I still haven't received an update, or any information, from the product team. Is there a way I can contact them directly or could you give them a nudge for me please.

[Chris-TalkTalk]

No problem 🙂

[ste2610]

Thanks Chris!

[Chris-TalkTalk]

Hi ste2610,

I've asked our product team to take a look at this for you. We'll let you know when we receive an update

Chris

[ste2610]

Thank you Keith! Much appreciated, hopefully someone can apply the fix soon

[KeithFrench]

There is a fix for this issue. I have asked one of TalkTalk's support to pick your thread up and arrange to get it applied for you.

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