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on 20-08-2024 06:53 PM
Hi,
I am currently using the wifi hub for fibre 150 (over City Fibre). I was sent an Eero 6 by Talktalk today however despite trying several times I cannot get past the set-up stage when the Eero is obtaining an ip address. When I re-connect the wifi hub it works fine.
Has anyone found a work around for this or any talktalk staff able to change any necessary settings to enable the Eero to connect to the network?
Also, as the Eero does not have a phone port, could someone advise how I get the digital voice app please?
Cheers
Jim
on 23-08-2024 09:31 AM
You're Welcome 🙂
Regards
Karl
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on 23-08-2024 09:24 AM
Thanks both. Appreciated.
on 23-08-2024 07:34 AM
Hi jmcixx
I'll get a Digital Voice Adapter out to you.
Thanks
Karl.
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on 22-08-2024 04:12 PM
Leave it to me.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 22-08-2024 04:06 PM
Hi Keith,
To be honest, this whole process has been a surprise. My Fibre 150 VOIP contract was coming to an end so I contacted Talktalk to renew my contract. That was done and my package is still Fibre 150 VOIP. I wasn't expecting to receive an Eero (when I switched from copper to fibre I was told I would get an Eero but a Wifi Hub 2 was installed instead - I mentioned this to CityFibre - they said it was nothing to do with them). The Wifi Hub has a phone port so I was able to keep using my landline phone.
So when the Eero arrived I assumed I would still be able to use my landline phone. When I saw there was no port I looked online and saw there was a Digital voice app - but that doesn't work for new customers.
I didn't know anything about the Grandstream until you kindly mentioned it - I've double checked the box and there is no sign of it.
I assume if it's needed for VOIP I would have been sent one? Or do I need to pay for one myself? Looks like I will need to buy an Ethernet switch to use it with my powerlines.
Thanks
Jim
Cheers
Jim
on 22-08-2024 02:58 PM
Did you order Digital Voice & were you supplied a Grandstream ATA for it?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 22-08-2024 02:31 PM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-08-2024 02:30 PM
Thank you @KeithFrench and @Karl-TalkTalk . All working fine now although I can no longer use my landline phone which is a shame (I need the other Eero port for my powerline adaptors).
On the plus side, coverage is slightly better than the Wifi Hub 2 therefore I have been able to turn off one of my powerline adaptors.
Thanks again.
Cheers
Jim
on 22-08-2024 11:47 AM
Hi @jmcixx
You will probably find that both the eero & the hub will work on the new profile. The original profile is needed to support hubs with older firmware on them.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 22-08-2024 09:05 AM
Hi
OK, No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-08-2024 09:02 AM
Ah - ok. Thanks. The hub is still working so I will swap onto the Eero later and report back.
Thanks
Jim
on 22-08-2024 08:59 AM
Hi
The profile has been changed over now.
Usually only takes 5 minutes
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-08-2024 08:57 AM
Hi Keith,
Do you know when this will be implemented? I was hoping it would have been done after 3 yesterday. I need to plan this in with my working day as I rely on broadband to WFH.
Thanks
Jim
on 22-08-2024 08:18 AM
Hi
A profile change request has been submitted.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 21-08-2024 04:45 PM
Hi Karl,
we are ready to switch to the eero whenever you are ready to update the profile.
thanks
Jim
on 21-08-2024 01:17 PM
Yes, you just have a Granstream DVA, that takes a standard landline phone & converts it to Ethernet to plug into the eero.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 21-08-2024 12:37 PM
No - this is the first time.
Is there an alternative way of retaining my landline number (as there is with the Hub)?
Thanks
Jim
on 21-08-2024 12:27 PM
Hi
have you used the app previously. I do know that the Digital voice app is not available to new customers, and will soon be phased out.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 21-08-2024 12:24 PM
Thanks. I had read somewhere that I needed to be invited to download it - perhaps out of date info.
Unfortunately, I cannot log in to the app - saying my login credentials are wrong. I've triple checked this - but still no joy. I can log into the TT website no problem and have changed the pwd via the website. Still no joy. I used the app to try to reset my pwd but it did not send the link to my email address.
Can you confirm that the app uses the same credentials as the website?
Thanks again,
Jim
on 21-08-2024 11:59 AM
Hi
The TalkTalk digital Voice app is available in the google Play Store and IOS Store.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.