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Eero pro 6

ricksmith
Conversation Starter
Private Message TalkTalk

on ‎01-11-2024 10:45 PM

Message 28 of 28

After replacing my eero 6 router with an eero pro six router I have noticed that my download speed has dropped by 25Mbps

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27 REPLIES 27

Chris-TalkTalk
Support Team
Staff
Private Message
In response to ricksmith

on ‎06-11-2024 09:41 AM

Message 21 of 28

Hi ricksmith,


How are you getting on, have your received another eero?


Chris

Chris, Community Team 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to ricksmith

on ‎04-11-2024 03:26 PM

Message 22 of 28

OK  thanks. I'll check in a couple of days to see if another eero has been sent, if not then I'll order one


Chris

Chris, Community Team 

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ricksmith
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎04-11-2024 12:21 PM

Message 23 of 28

Received it Friday 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to ricksmith

on ‎04-11-2024 12:07 PM

Message 24 of 28

Hi ricksmith,

 

When did you receive the first eero pro 6?

Chris

Chris, Community Team 

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ricksmith
Conversation Starter
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎04-11-2024 07:26 AM

Message 25 of 28

Hi

The speed has now settled down to around what I would expect for my full fibre 150 package. However the package I upgraded  to was full fibre 900 including total home WiFi which I believe should include two eero pro six routers, I have only received 1 pro 6 router . Is it possible for you to look into the delivery of the second router. My upgrade go live date is 08/11.

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎04-11-2024 07:08 AM

Message 26 of 28

Hi rick,

 

How are you getting on?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-11-2024 10:51 AM

Message 27 of 28

Is this the speed shown by the eero app or a speed test from a device?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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