NEED SOME HELP?

ricksmith · ‎01-11-2024

After replacing my eero 6 router with an eero pro six router I have noticed that my download speed has dropped by 25Mbps

Chris-TalkTalk · ‎06-11-2024

Hi ricksmith,

How are you getting on, have your received another eero?

Chris

Chris, Community Team

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Chris-TalkTalk · ‎04-11-2024

OK thanks. I'll check in a couple of days to see if another eero has been sent, if not then I'll order one

Chris

Chris, Community Team

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ricksmith · ‎04-11-2024

Received it Friday

Chris-TalkTalk · ‎04-11-2024

Hi ricksmith,

When did you receive the first eero pro 6?

Chris

Chris, Community Team

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ricksmith · ‎04-11-2024

Hi

The speed has now settled down to around what I would expect for my full fibre 150 package. However the package I upgraded to was full fibre 900 including total home WiFi which I believe should include two eero pro six routers, I have only received 1 pro 6 router . Is it possible for you to look into the delivery of the second router. My upgrade go live date is 08/11.

Anonymous · ‎04-11-2024

Hi rick,

How are you getting on?

Thanks

Michelle

KeithFrench · ‎02-11-2024

Is this the speed shown by the eero app or a speed test from a device?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

NEED SOME HELP?

Eero pro 6