I’ve had no internet since the 22nd October. The ont is all green lights, eero won’t connect to the internet and comes with a wan/ip error. multiple hours daily on the live chat. One city fibre engineer who never showed up but apparently fixed the issue. One new eero installed, and one last engineer visit that never came. everyday, resetting the eero and ont, trying to get it to connect. Everyday jumping through hoops on live chat to be told “it’s connected our end”
anybody actually solved this before I go to a different provider? thanks
Do you have a device which you can connect directly to the LAN port on the ONT in order to check that the service is live?
The eero probably needs a profile change in order to work with the City Fibre network, the support team should be able to do this for you when they pick this up next week.
