Eero wifi coverage is awful

[ryanking]

Hi,

Following renewal of talk talk contract i was sent an Eero 6 Pro to install and since doing so my wifi range is terrible, and many devices are dropping internet on wifi constantly (ethernet to main PC is unaffacted as expected and getting full speeds). Before returning to a different router is there any things that should be tried that  i havent already?

Things I've tried

-Move Eero to other rooms, still not able to cover most of the house, no change to dropouts
-Disabled threads and client steering as not being used

-Setting reserved IPs for certain devices

-turned of, moved unused devices to limit interference

Via a wifi scan its clear the channels eero is choosing isnt ideal, and there are others that are largely clear that should be being used, but i have no option to set that manually.

Unless i can find a solution, which isnt buying more eero's to provide mesh coverage then this router is nothing but a downgrade and will be going back in the box until i return it at the end of the contract.

Any help/suggestions are appreciated.

[Karl-TalkTalk]

Hi

Ignore the email, this is automatically triggered when the order is placed, but I amended the order here to a final price of 0.00, so there will not be any charges.

Karl.

[ryanking]

Hi Karl,

I've received a contract update email saying an additional eero has been added to my account for a one off fee of £129. If this is correct please cancel immediately.

I am not paying for an extra device just to make up for the poor signal range.

If it's not something that can be provided for free to achieve the whole home coverage then please remove that charge and keep the device.

I've reinstalled my previous router and have full signal again throughout my house. So I'd rather stick with that, than pay more or use the eero's.

Please confirm the charge is removed and won't be taken on my next bill

[Karl-TalkTalk]

Hi

I'll see if I can get an eero 6 pro dispatched.

Regards,

Karl. 

[KeithFrench]

Hi @Debbie-TalkTalk @Karl-TalkTalk @Michelle-TalkTalk 

I have analysed screenshots provided to me by this customer. I think they would benefit from an extra eero Pro 6. Can you provide one extra?

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. Please can you PM me (to preserve your privacy) screenshots from your WiFi analyser (AP view, 2.4 & 5GHz channels & signal strength over time graph (run for five minutes before taking the screenshots). Please tell me in the PM what is your wireless network name (SSID).

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to have additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before going down that route.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.