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on 29-08-2023 10:08 PM
Hi,
I’ve recent had a freedom fibre line installed with the talk talk hub 2. However when connecting devices to the new router I cannot seem to access 3rd party services.
All devices are connect to the internet and have better speeds than with my previous ISP. The issue only arises during that final connection to the apps. I have reset all devices and the router several times. It’s almost as if something is blocked in the background.
Below is a list of devices and services not working.
PS5 - connected to internet but cannot log into PSN (I have found a fix for this by changing the MTU settings on the PS5 itself, however this option isn’t available on any other device.
Samsung Smart TV
- Netflix NW 2-5 error (connected to internet)
Channel 4 - app loads but programs do not.
Samsung App Store - won’t load
LG Smart TV.
- Netflix NW 2-5 error (connected to internet)
LG App Store - won’t load says internet connection is unstable. Never had this issue with old ISP.
Amazon Fire Stick
- Home Screen fails to load when connected to router. Works fine when I hotspot to my phone..
the Freedom Fibre website doesn’t give to much away in terms of who to contact for issues. Just says Talk Talk. I tried live chat last week but I haven’t been provided with any account details yet so no one could help…
It’s a bit of a joke you’ve got to jump through so many hoops just to login to basic services. Should just be plug and play like all other ISP I’ve used in the past.
on 04-09-2023 06:19 AM
Morning,
I'm really glad to hear this and thanks for letting us know 🙂
Thanks
on 01-09-2023 07:59 PM
thanks Chris.
update for everyone. This has been resolved. Someone from the new trials team called me. Freedom Fibre have apparently resolved the issues a few weeks ago. Everyone’s router should have automatically updated but clearly this hasn’t been happening.
Anyway they did something in the background and everything seems to be working!
Thanks!
on 01-09-2023 12:39 PM
Ok thanks, I'll pass this over to the relevant team. We'll let you know when we receive an update or they may contact you directly
Chris
Chris, Community Team
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on 01-09-2023 10:07 AM
Thanks Chris! I have done this
on 01-09-2023 09:37 AM
OK thanks. Could you add your address to the private notes section of your community profile, hopefully we'll be able to find your account with that
Chris
Chris, Community Team
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on 01-09-2023 09:35 AM
Another ISP!
on 01-09-2023 08:16 AM
Hi Trussy,
Were you already a TalkTalk customer with a different service or have you migrated from another ISP?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
31-08-2023 10:47 PM - edited 31-08-2023 10:48 PM
Is this a common issue with services going over the Freedom Fibre network, if so you are not alone.
https://community.talktalk.co.uk/t5/Fibre/PSN-Login-not-working-since-FTTP-install/td-p/2900609
on 31-08-2023 08:31 PM
No, I got a text saying when the engineer would be coming and a phone call on the day. That’s all I’ve had.
on 30-08-2023 02:01 PM
Hi,
Were you provided with a landline telephone number or a order reference number please? Again, please add this to your Community Profile only.
Thanks
on 30-08-2023 01:59 PM
Hi,
I’ve updated all the information I have. I have not been given an account number by freedom fibre.
Thanks,
on 30-08-2023 01:57 PM
Hello,
Could you also add your Account Number into your Community Profile please and post back here to confirm once this has been completed. Please do not post any personal information on the Community.
Thanks
on 30-08-2023 06:31 AM
Morning,
We can arrange for someone from the team to contact you directly.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
on 29-08-2023 10:45 PM
Cheers Keith. Hopefully someone here can help then.
Firewall is set to medium!
on 29-08-2023 10:31 PM
TalkTalk is your iSP, not Freedom Fibre, therefore TalkTalk is who you need to contact.
What is the router's Firewall level, it should be medium. If set to high, this will cause issues.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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