Hi! I was excited to learn that Openreach finally marked my address and fiber available, and I quickly placed my order.
Long story short, The order was placed on May 21, engineer booked for June 11 with works to be done outside the house before the engineer's installation date. No works were done, no one showed up and a few days later an engineer came around and said that a new fiber cable was needed to be installed from the pole on the street as that particular external junction box could only feed one house.
After many weeks of waiting (and complaining), they finally ran a new fiber cable on August 7 and also installed the ONT inside the house on the same day (almost 2 months from go-live date).
I contacted Talk Talk saying that Openreach installed everything and I was just missing the Eero routers but only today August 22 when I finally received these routers. They work fine and the internet is working as expected.
Contacted Talk Talk via chat saying that I got the routers and they are working (Eero plus/secure not working) and that Talk Talk could finally mark my order as complete but she didn't know what was going on.
Ah, honestly such a pain when it should be something so simple and automated, but even when I proactively contact you nothing seems to be done anyway, hopefully community will be better as it's public. Tempted to just cancel and move to Zen
I would like to know what I have to do to get:
-£6.10 compensation for each calendar day of delay, including the missed start date.
-Eero Plus added to the router
Many thanks in advance
