Thank you Chris. The staff and volunteers on here have been great. I really do think that TalkTalk need to take a long hard look at their online Chat and customer service when you ring them. I fully understand that for most simple issues, it all works fine. But once you get anything 'off script' it's a frustrating and anger inducing experience. For example, on one 8 hour shift (for me that is!) I spoke to at least 10 different 'agents'. Each one took me painstakingly through the exact same process every time. "Check the lights, Is it on? Are the cables in? Restart the router..." etc. This is really not helpful when the next 'agent' has no idea that you've already done all that 9 times before and insist on doing it all again or they can't continue 'the checks'.
I know deep down that 99% of customers have no issue and that from a business standpoint, there is no incentive for TalkTalk to improve this side of their business. Everything is just fine, until it isn't, and that's when the 1% get bad service when they need good service the most.
Anyway enough from me and I hope, but doubt, that any of you have to go through my experience in the future. Good luck all and stay strong because if you do have an 'off script' problem you better be ready for a long drawn out encounter. Adios!!!
