Full fibre - download speed now saying 5 months!

[Bruno2006]

The Wi-Fi connection is barely making it to 1mb when downloading even though the plan states that there is supposed to be around 152mb instead, the previous plan was able to reach 4mb even though the Wi-Fi plan was worse

The main issue is that download speeds are significantly lower than advertised and we would like to know if there are any ways to solve the issue or if there is anything stopping the Wi-Fi from reaching the speeds it is supposed to reach

[Bruno2006]

Hi Michelle 

I have updated my profile with requested info - thanks 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

Hi @Bruno2006 

I assume you mean a download speed of 5Mbps & not 5 months, a typo I am sure! Are you on full fibre 150 package then or G.Fast? Which make/model of router do you have?