Full fibre install - no digital phone adaptor - so no landline

[Martdy]

Could someone enable digital voice on my account please so I can at least get phone calls on my phone with the app.

Total nightmare - wish id never "upgraded"

Spent hours trying to sort with customer service. 

I use my phone for business  no incoming calls - costing me

[Arne-TalkTalk]

Hi Martdy

I can see the divert has been placed, looks like the activation of full fibre is stuck at the network level, I will escalate this to the order management team. 

[Gliwmaeden2]

@Martdy, you're pushing your thread back in the queue with all the posts as the automated workflow will treat these as answers.

I'll re-escalate this, but please wait for staff to reach your thread again. 

[Martdy]

No phone since Wednesday !!!!

[Martdy]

Any help this morning please ?

[Martdy]

Talk talk switched me from my original business contract some years back.

[martswain]

You really need to be aware that a home broadband service specifically excludes business use unless approved in writing by TT.

[Gliwmaeden2]

There's no staff on here today, @Martdy. Phone support is very limited on Sundays and wouldn't be available for this, but check with Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Martdy]

It’s now Sunday and nothing has changed.

I’m in desperate need of  my phone line for tomorrow morning .

Can I put call divert on to my mobile? I’ll pay - I just need my phone line to work so I can run my business .

i was promised a call back on Friday afternoon- nothing 

I’m constantly checking my account. The only thing that’s changed today is my old deal has ended and it says I’m still on fibre 65 at a higher  rate.

The stress of this  is unbelievable

let alone loss of business !

[Martdy]

My account still says I'm on fibre 65 presumably that will change when I can activate digital voice

[Chris-TalkTalk]

I'm sorry, there's nothing that we can do to speed it up. There's more information about the digital voice app here - TalkTalk Digital Voice App - TalkTalk Help & Support

Chris

[Martdy]

Hi Chris ,

Yes, I’ve been on the (mobile) phone for an hour again this morning and they have promised to send me an adapter 3 to 5 working days.

I asked about using the digital voice app so at least I could get calls on my mobile. 
I was told it takes around 24 hours from install for the system to update before I can activate it in my account .

Still not able to at the moment.

If anyone can speed that up for me I 

would be very grateful.

[Chris-TalkTalk]

Hi Martdy,

I can see that you've spoken to our Customer Services team, do you still need assistance?

Chris

[Gliwmaeden2]

@Martdy, as it's a residential contract, Talktalk is not liable for any loss of business. 

However it's a nuisance not having a working phone if it's the number you have promoted in the past for your work.

Did you ask for phone with the order?

Your post is in the queue for attention. 

To be fully covered for business purposes you'd need to be looking into a contract with Talktalk Business:

https://business.talktalk.co.uk/