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on 25-04-2023 08:20 PM
Hi
I'm getting an error 503. I have not moved or anything. there was a mistake on my account which was supposedly fixed a month ago where you had the wrong address. Again, we have no internet, we have no mobile reception and my wife is an oncall social worker. This is the 9th time this has happened. Please sort this out as a matter of urgency. I'm really tired of this now.
Rich
on 27-04-2023 08:46 AM
Hi Chris, Doing this now
on 27-04-2023 08:28 AM
Good morning, so the engineer has been called to the wrong address again - the same one in Chelmsford, can this be looked at asap please as this has now become a safeguarding issue
on 27-04-2023 07:05 AM
Hi Rich,
My colleague in the network team asked me to ask you to retest yesterday as he had identified the problems and thought he had it working. Could you switch the ONT off and leave it off for 30 minutes, then switch it back on and retest. I know that you've done this before but it should now be working
Chris
Chris, Community Team
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on 26-04-2023 05:13 PM
I had to call you guys again, as no update was given, you have organised an engineer to come out tomorrow morning, I guarantee they will be sent to the wrong address yet again even after confirming what the correct address is - just putting it out there
on 26-04-2023 04:55 PM
@RichCobley, details of how compensation works are in this link:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
It's calculated after it's resolved and takes about a month to show up .
Staff will be back on here during business hours (Monday to Friday) to follow up.
on 26-04-2023 04:50 PM
Great timely response 👍
on 26-04-2023 03:51 PM
I want compensation for this awful service - 9 times with the same issue is just insane
on 26-04-2023 03:49 PM
No it doesn’t - this is ridiculous
on 26-04-2023 03:05 PM
Hi Rich,
Could you please retest and let me know if it's now working
Chris
Chris, Community Team
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on 26-04-2023 02:58 PM
Hi Chris,
Can you ask the team to please send an update. I haven't heard anything.
Thanks
Rich
on 26-04-2023 12:13 PM
I've passed this to our Future Fibre team, I've also told them that this needs to be resolved ASAP due to your wife's work. I'll let you know when they get back to me
Chris
Chris, Community Team
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on 26-04-2023 12:00 PM
great, thanks, can you please let them know the situation with my wife being an on call social worker and we rely on wifi calling as this will become a safe guarding issue
on 26-04-2023 11:58 AM
OK thanks. I'll pass this over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly
Chris
Chris, Community Team
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on 26-04-2023 11:56 AM
I have also tried connecting my laptop straight to the ONT and i get a 500 internal server error with the url being connectionerror.testingbb.com/bbtest.aspx
on 26-04-2023 11:55 AM
Thanks. Could you connect a device directly to the ONT with an Ethernet cable and check to see if you then have an Internet connection. If not then I'll pass this over to our Future Fibre team for investigation
Chris
Chris, Community Team
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on 26-04-2023 11:52 AM
power, pon and lan
on 26-04-2023 11:43 AM
Thanks for trying that. The eero isn't coded to a specific FTTP number so this shouldn't be an issue. Which lights are currently on, on the ONT?
Chris
Chris, Community Team
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on 26-04-2023 11:37 AM
the ONT has been switched back on, still no internet
on 26-04-2023 10:18 AM
OK thanks. I've sent you a PM to confirm some details so that we can look into this further
Chris
Chris, Community Team
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on 26-04-2023 10:17 AM
Hi Chris,
ONT is definitely on. But will turn it off now. Can you confirm the address you have for me on on your system please? Either call or pm me.
Thanks
Rich