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Install today - PON flashing Los off on modem

DaveRobinson79
Participant
Private Message

on ‎30-03-2023 08:57 PM

Message 22 of 22

Hi

 

i got my fibre installed today and the openreach engineers said it should have a solid green PON light within a few hours once connected, it’s flashing green and has since installation the Eeros app says I have no internet connection.

 

can anybody help?

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21 REPLIES 21

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎31-03-2023 06:39 AM

Message 21 of 22

Morning,

 

I'm sorry to hear this. Can I just confirm which lights are currently on the ONT please? Is there any connection if you remove the eero and connect directly at the ONT?

 

Thanks

 

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