NEED SOME HELP?

KeithFrench · yesterday

Hi Guys,

My Hub 2 is faulty. A couple of days ago, it could not authenticate with the network to get internet access, its light flashed amber and white. I tried another router in its place, and that worked OK. After a day, I put the Hub 2 back on, and it was fine. However, it has just died again with the same symptoms. With the older router on in its place, I do have service again.

Please can it be replaced,

Thanks.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Chris-TalkTalk · yesterday

No problem Keith, I've ordered the router 🙂

Chris

Chris, Community Team

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KeithFrench · yesterday

Thanks @Chris-TalkTalk that is wonderful service as always.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Chris-TalkTalk · yesterday

Sorry to hear that Keith, I'll order you a replacement

Chris

Chris, Community Team

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

NEED SOME HELP?

Intermittently faulty router