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Intermittently faulty router

KeithFrench
Community Star
Private Message TalkTalk

on ‎15-10-2024 10:37 AM

Message 14 of 14

Hi Guys,

 

My Hub 2 is faulty. A couple of days ago, it could not authenticate with the network to get internet access, its light flashed amber and white. I tried another router in its place, and that worked OK. After a day, I put the Hub 2 back on, and it was fine. However, it has just died again with the same symptoms. With the older router on in its place, I do have service again.

 

Please can it be replaced,

 

Thanks.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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13 REPLIES 13

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎11-11-2024 07:29 AM

Message 1 of 14

Sorry @KeithFrench 

 

Just ordered this for you now.

 

Debbie 🙂

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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-11-2024 12:51 PM

Message 2 of 14

Hi @Debbie-TalkTalk @Chris-TalkTalk 

 

The replacement router is fine, but it did not come with a returns bag for the old router. Please could you send me one?

 

Thanks very much.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎06-11-2024 07:07 AM

Message 3 of 14

Hi @KeithFrench 

 

Thank you for letting us know 🙂

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KeithFrench
Community Star
Private Message TalkTalk

on ‎05-11-2024 10:12 PM

Message 4 of 14

HI @Chris-TalkTalk @Debbie-TalkTalk 

 

I had a call today saying that the router will be delivered tomorrow (Wednesday), so thanks very much to you both for your efforts with this.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Chris-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎18-10-2024 02:00 PM

Message 5 of 14

No problem Keith, have a great weekend 🙂

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-10-2024 01:10 PM

Message 6 of 14

Thanks very much @Chris-TalkTalk 

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Chris-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎18-10-2024 11:53 AM

Message 7 of 14

I'm sorry about this Keith, yes i'll order you another 


Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-10-2024 11:07 AM

Message 8 of 14

Hi @Chris-TalkTalk 

 

The replacement 5464 is faulty. It was supplied with firmware V158, and that all worked OK.

 

A short while after that, it did a firmware upgrade, and it now does not show the firmware version on the login page and will no longer accept the default router password. I did a factory reset, and it is still the same. It looks like the firmware update has bricked this router. Please can you send me another one?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Chris-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎17-10-2024 01:57 PM

Message 9 of 14

No problem Keith, thanks for letting me know 🙂

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎17-10-2024 01:47 PM

Message 10 of 14

Hi @Chris-TalkTalk 

 

Thanks for the router, Royal Mail delivered it a few mins ago. I'll connect it tomorrow & let you know how it goes.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Chris-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎15-10-2024 11:00 AM

Message 11 of 14

No problem Keith, I've ordered the router 🙂

Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-10-2024 10:41 AM

Message 12 of 14

Thanks @Chris-TalkTalk that is wonderful service as always.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎15-10-2024 10:39 AM

Message 13 of 14

Sorry to hear that Keith, I'll order you a replacement


Chris

Chris, Community Team 

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