Intermittently faulty router

[KeithFrench]

Hi Guys,

My Hub 2 is faulty. A couple of days ago, it could not authenticate with the network to get internet access, its light flashed amber and white. I tried another router in its place, and that worked OK. After a day, I put the Hub 2 back on, and it was fine. However, it has just died again with the same symptoms. With the older router on in its place, I do have service again.

Please can it be replaced,

Thanks.

[Debbie-TalkTalk]

Sorry @KeithFrench 

Just ordered this for you now.

Debbie 🙂

[KeithFrench]

Hi @Debbie-TalkTalk @Chris-TalkTalk 

The replacement router is fine, but it did not come with a returns bag for the old router. Please could you send me one?

Thanks very much.

[Debbie-TalkTalk]

Hi @KeithFrench 

Thank you for letting us know 🙂

[KeithFrench]

HI @Chris-TalkTalk @Debbie-TalkTalk 

I had a call today saying that the router will be delivered tomorrow (Wednesday), so thanks very much to you both for your efforts with this.

[Chris-TalkTalk]

No problem Keith, have a great weekend 🙂

[KeithFrench]

Thanks very much @Chris-TalkTalk 

[Chris-TalkTalk]

I'm sorry about this Keith, yes i'll order you another 

Chris

[KeithFrench]

Hi @Chris-TalkTalk 

The replacement 5464 is faulty. It was supplied with firmware V158, and that all worked OK.

A short while after that, it did a firmware upgrade, and it now does not show the firmware version on the login page and will no longer accept the default router password. I did a factory reset, and it is still the same. It looks like the firmware update has bricked this router. Please can you send me another one?

[Chris-TalkTalk]

No problem Keith, thanks for letting me know 🙂

[KeithFrench]

Hi @Chris-TalkTalk 

Thanks for the router, Royal Mail delivered it a few mins ago. I'll connect it tomorrow & let you know how it goes.

[Chris-TalkTalk]

No problem Keith, I've ordered the router 🙂

Chris

[KeithFrench]

Thanks @Chris-TalkTalk that is wonderful service as always.

[Chris-TalkTalk]

Sorry to hear that Keith, I'll order you a replacement

Chris