Internet Dropping Out Issues.

[RandyHuggins75]

Hi,

I’m hoping that someone here will be able to help me?

I have been dealing with intermittent internet dropouts since before Christmas, they happen 3-4 times a day, only lasting a few minutes or less before reconnecting again, before repeating the process again later on. The timings of these dropouts are random & do happen at some inconvenient times!

I thought the issue was my Wi-Fi signal until I noticed that it was also happening when I was using my main PC which is hardwired to the router. So I thought it might have been the router causing the issues.

I tried replacing the TalkTalk router with a spare router for a number of days to see if the router was the issue, it wasn’t.

The dropouts still occurred regardless of how many users were on my local network, even when I was the only one using it.

My next culprit was the white Openreach box...

I placed the white Openreach box where I could see the lights while using my main PC, this is where I noticed that all of the lights go out when the internet drops out, then the lights come back on as they usually do. I'm not sure if the device is powering down completely? Its not placed in a position where it would overheat, etc.

I have a feeling that I may have an issue with the white Openreach box?

Can anyone help?!!

Keith.

[Debbie-TalkTalk]

Hi @RandyHuggins75 

I'm so glad to hear this.

The speed should start to increase again now the fault has been resolved.

If you do experience any further issues then please let us know.

Debbie

[Divsec]

Hi great news, thanks for letting us know, I'll hazard a guess that the download performance will improve over the coming days.

[RandyHuggins75]

Hi All,

Thank you for the help provided.

I had a very nice engineer pop in to look at my broadband yesterday afternoon.

He stated that there was a slight issue with my line but rectified it there & then.

He also said that the white Openreach box was old & would need replacing, he said that he would arrange for one to sent out to me. Not sure what the time-scale is for that.

One thing I have noted is that my download speed has dropped a bit, before the visit I was regularly getting 200+mbps but now I'm getting speeds that rarely go above 180mbps. (I know it's not the worst problem to have!)

Kind Regards,

Keith.

[Chris-TalkTalk]

I've booked the appointment for - April 07 2025, PM - please let us know how you get on

Chris

[Chris-TalkTalk]

Hi Keith,

I'll book the engineer now and get back to you with the details

Chris

[RandyHuggins75]

Hi,

As far as I'm am aware, the phoneline appears okay-ish, although I believe it was a bit noisy around Christmas, when some guests using our phone mentioned the noise but nothing was said lately.  We don't really use it as we have a hearing loss!

Keith.

[Chris-TalkTalk]

Hi Keith,

Just to confirm, are you experiencing any problems with your telephone service, any noise on the line?

Chris

[RandyHuggins75]

Hi,

That will be fine.

Keith.

[Debbie-TalkTalk]

Hi @RandyHuggins75 

Would you like me to try and arrange the engineer visit for Monday 07/04 PM?

[RandyHuggins75]

I'm available most afternoons but not this week.

I can confirm that potential charges may be levied.

Kind Regards,

Keith.

[Debbie-TalkTalk]

Hi @RandyHuggins75 

Please can you provide your availability for an engineer visit? AM and PM.

Can you also confirm potential Engineer charges

[RandyHuggins75]

Hi, sorry for not responding quickly. 

Thank you for getting things arranged.

Kind Regards,

Keith.

[Karl-TalkTalk]

Hi

Line tests are detecting an issue and this will require an engineer, would you like to arrange this now ?

Thanks  

Karl.  

[Divsec]

Hi @RandyHuggins75 nice diagnostics! your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.