NEED SOME HELP?

Gwensim · ‎09-08-2024

Recently got full fibre installed. bur can't get Phone to work. I received the eero 6 router but no phone adapter. I purchased an adapter but get line error when I plug directly into EERO 6 router.

I also tried attaching a Grandstream HandyTone HT801. I get a dial tone but whatever number I ring I get a busy signal. When I ring the landline I get cut off.

Karl-TalkTalk · ‎09-08-2024

Hi @Gwensim

I've sent out a Digital Voice Adapter to you. This should arrive in the next couple of days. We can then see if this will register with our equipment here and can then test your voip service.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench · ‎09-08-2024

Did you order Digital Voice when you took out the upgrade?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

NEED SOME HELP?

Lindline on erro 6