I've just come off the phone and I am absolutely none the wiser. The initial order was stopped, no one seems to know why or told me, so the install date of last Friday wasn't met. I have called several times, on Wednesday I was told a new order had been raised and the upgrade would occur within 1-3 hours. It didn't, nor did it happens the next day or the next.
I have just called again and spoken to order management team as well as a complaint manager. Neither could tell me what the current situation is, only that it's being dealt with by a case handler, and that I need to talk to them, how do I do that? Respond to their last email, I haven't had an email, in that case, wait and they will contact you.
So far it's been a week, a couple of online chats and 3 phone calls later and still no idea what's going on. My preference is to stay with talktalk as once up and running the service is good, but getting to that point is proving highly frustrating, time to look at other Black Friday offers as a back up.....
