New eero 6

[silvergirl]

Hi, I have received an eero 6 with instructions on how to get the app. What I don't have is the Grandstream component to be able use my phone. Will that be sent to me soon please?

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[silvergirl]

Things seem to be ok now, thanks. Having the second eero upstairs works well and I have speeds of 148 down and 143 up. I also find it useful to have the new app so I can tell which device is connecting to which eero. Thanks for your help.

[Chris-TalkTalk]

Hi silvergirl,

Thanks for the update. Are you able to try the eeros in slightly different location to see if you can improve coverage

Chris

[silvergirl]

Both eero devices are connected, plus the Grandstream for the VOIP. I will reserve judgement for a while because I am having the old problem of my PC upstairs not reaching the speeds it should. I know I get good connections on devices downstairs where the first eero is installed but upstairs I had better speed previously with the Hub2 and FAST 266. Some adjustments needed somewhere, I feel.

[Chris-TalkTalk]

Hi silvergirl

Glad to hear that you've received the eero

Chris

[ferguson]

OK, do keep us posted.

[silvergirl]

It only arrived late this afternoon so I haven't had time to do anything with it yet. I will let you know when I get that far.

[ferguson]

Cool. And has the wifi coverage improved? 

[silvergirl]

Hi. I have received the eero, thank you very much.

[Chris-TalkTalk]

Hi silvergirl,

I've ordered the eero, it should be with you within a couple of days

Chris

[Chris-TalkTalk]

Yes it will be free of charge

Chris

[silvergirl]

Hi Chris, Please would you confirm that this second eero will be free of charge?

Thank you for your help, Silvergirl

[silvergirl]

Yes, please, and hopefully that will solve the problem.

[Chris-TalkTalk]

Hi silvergirl,

I can send another eero, would you like me to arrange this?

Chris

[silvergirl]

Thank you Keith, I appreciate your input.

[KeithFrench]

Hi @silvergirl 

Yes, I think I remember your WiFi problems upstairs. Didn't you originally use an old TalkTalk WiFi extender kit, but that caused problems as the inbuilt PLAs had to cross two ring mains circuits & often needed rebooting? Then you had the FAST 266 WiFi booster, which I think helped quite a bit.

I am therefore not surprised that you are having problems with just the one eero 6, most people require a second to form a mesh unit. Mind you, as the eero has no WiFi settings available in the app, I have found that their location is everything. This may be an area that needs further investigation, if not much better using two eero 6s.

Let me have a word with TalkTalk.

[silvergirl]

Hi. Over the weekend I installed and set up the eero and Grandstream and all looks fine - until I use my desktop computer. The signal strength is very poor indeed. I have had a lot of help through this forum in the past and I am hoping you can help me again now. Previously, when using the Hub2, I had to have the FAST266 upstairs to boost the signal. What can I do to get better signal from my eero 6, please?

[KeithFrench]

Hi @silvergirl 

Great, I hope all goes well with eero installation. If I can help at all, just let me know.

[silvergirl]

Thank you, Keith. I had heard this and my Full Fibre was installed by City Fibre, which is why I wanted my profile checked before I try installing anything.

[KeithFrench]

Hi @ferguson 

The profile only applies to CityFibre customers, if not set correctly the eero will never sync up.