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New hub

Debbym
First Timer
Private Message TalkTalk

on ‎20-08-2024 06:04 PM

Message 3 of 3

I've just changed to talk talk from shell energy.  Should u be getting a new hub seeing as I'm billed for fibre 65 

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎21-08-2024 07:29 AM

Message 1 of 3

Hi Debbym

 

If the router is working ok then I don't think it needs to be replaced, however please give the team a call on 0345 172 0088 and they'll be able to advise.

 

Thanks

 

Debbie

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fr8ys
Community Star
Private Message TalkTalk

on ‎20-08-2024 06:17 PM

Message 2 of 3

Short answer is No.

 

Equipment will only be changed if it's found to be faulty.

 

Not sure if that will be TalkTalk equipment or replacement Shell equipment.

 

If it's working there is no need to change it. It would not be cost effective on any company to change equipment that works.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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