Skip to content

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Message 5 of 5

Like lots of others, I have had notification of an upgrade to full fibre that I do not want (I said no last year too, which appears to have been forgotten). How can I get written confirmation that no one from City Fibre will turn up at my door (which happened last time, despite a cancellation).

4 REPLIES 4

Staff

Message 1 of 5

Hi Cath33

It was cancelled on the 11th what date was on the letter?

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Message 2 of 5

Hi Arne (or colleague). Today I received another letter I forming me that I'd be getting the upgrade, NOT a cancellation confirmation.

Am I safe to ignore it or do I have to go back on the cancellation merry-go-round?

Staff

Message 3 of 5

I will get confirmation

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Message 4 of 5

It's allegedly been cancelled via the online chat. Given they said that last time I'm not entirely convinced. Hopefully I'll get a letter to confirm.