NEED SOME HELP?

tyleratkins · ‎04-08-2024

I haven’t had wifi for 4 days now been talking to support and they said they would send an engineer out yesterday but didn't show up, been chatting for an hour on online chat and said that the account is greyed out and will be resolved in 7 days, I paid for wifi but sitting at home with none and having to wait till next week. don't know why they didn't book another appointment for the engineer to come out?

TA

Chris-TalkTalk · ‎08-08-2024

Hi Tyler,

Which lights are currently on, on the ONT and which router do you have?

Chris

Chris, Community Team

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tyleratkins · ‎07-08-2024

Hello, yes we have the FTTP but no internet

TA

Debbie-TalkTalk · ‎05-08-2024

Hi tyleratkins

I'm really sorry to hear this.

Can I just check, do you have a FTTP service?

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Gliwmaeden2 · ‎04-08-2024

Staff will be back from Monday on here, @tyleratkins.

Check back tomorrow morning.

Make sure you have completed your profile information details.

Go via your avatar; settings; Personal Information.....SAVE CHANGES.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

NEED SOME HELP?

Not going to have wifi for a week