Not going to have wifi for a week
on 04-08-2024 01:09 PM
Message 5 of 5
I haven’t had wifi for 4 days now been talking to support and they said they would send an engineer out yesterday but didn't show up, been chatting for an hour on online chat and said that the account is greyed out and will be resolved in 7 days, I paid for wifi but sitting at home with none and having to wait till next week. don't know why they didn't book another appointment for the engineer to come out?
TA
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4 REPLIES 4
on 08-08-2024 08:20 AM
Message 1 of 5
Hi Tyler,
Which lights are currently on, on the ONT and which router do you have?
Chris
Chris, Community Team
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on 07-08-2024 10:33 PM
Message 2 of 5
Hello, yes we have the FTTP but no internet
TA
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on 05-08-2024 07:44 AM
Message 3 of 5
Hi tyleratkins
I'm really sorry to hear this.
Can I just check, do you have a FTTP service?
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on 04-08-2024 01:58 PM
Message 4 of 5
Staff will be back from Monday on here, @tyleratkins.
Check back tomorrow morning.
Make sure you have completed your profile information details.
Go via your avatar; settings; Personal Information.....SAVE CHANGES.
Gliwmaeden2, a fellow customer.
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