Please cancel unwanted cityfibre upgrade

[otter2]

Hello,

I'm another case where talktalk and cityfibre are trying to force me to upgrade to full fibre 150. I've recently had texts and emails about a free of charge upgrade which is "part of a wider, digital broadband switchover across the UK." They say engineers are coming on 13th Nov, and there is no simple option to cancel it.

I did not ask for this and I don't want to go ahead with it. I understand that fttc will eventually need to be replaced with full fibre, but I don't agree with how this is being done, and I don't think it should be forced on me. I would like to remain on fibre 35 fttc for the time being.

I asked here when they did this a year ago and thankfully the staff here cancelled the upgrade.

Please can you cancel this upgrade again?

Thanks in advance

[otter2]

Yeah that sounds annoying.

It's probably best if you start your own thread/topic - go to the main page and click 'start topic'. I think that's how it usually works, and then the staff will reply.

[Arne-TalkTalk]

Happy to help.  I can confirm the order is cancelled. 

[EmmaA2]

Hi. Same here. I cancelled the last one by having to make numerous phone calls. City Fibre turned up anyway and text to say there was no one in! I work full time Monday to Friday so will never be in (certainly not using precious annual leave) Please cancel mine for 19th November as I won’t be in

Thanks 

[otter2]

Hi Arne, thank you very much.

I just want to say I'm glad this forum exists, as it's much more convenient getting help here than over the phone. Thanks to all the staff and volunteers on here.

[Arne-TalkTalk]

Hi @otter2

I have requested the upgrade to be cancelled ASAP. 

Regards