Received another Router

[Vedav]

Hi,

I have just received a new router package from TalkTalk, this appears to have come about because I have taken on a new price package before my existing one finishes in July.

I have a fully working router that is working perfectly at the moment.

My questions are do I set up the new router ? or should it be returned?

Thanks

[Arne-TalkTalk]

Return the older one. 

[Vedav]

Hi again

Can you just confirm if the latest router sent to me should be returned and one other older one I have ?

Regards

[Arne-TalkTalk]

HI Vedav

A credit has been applied to your account, you can leave it to be applied to your next bill, or request a refund via My Account.

Regards

[Vedav]

Hi,

Yes there is a returns bag with the router and I had full fibre installed last year.

Two additional questions, I notice I have been charged £9.50 for p&p will this charge be cancelled as I already have a fully functioning router?

Also should I send back any previous TT router I have had in the past ?

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Did you receive a returns bag with any of the routers? Have you signed up for FTTP?

Thanks

Michelle

[Vedav]

Hi Chris

Yes the new router is exactly the same as the existing one, i.e Sagemcom Fast5464-2. T4/AV6/C3.

David

[Chris-TalkTalk]

Hi Vedav,

Is the new router the same make and model as the old one?

Chris