Router issue

[Bobeto1986]

My router gave up yesterday, engineers have been out and have verified the line into my property is working fine. I have switched out my talk talk Wi-Fi hub router for a talk talk Wi-Fi hub 2 router. It does not connect to the internet. Please can someone have a look at my router to ensure it is up to date and set up correctly. 

I have tried all the usual resets and power off and back ons and the router just says disconnected for my internet connection. Does the router need updating as it hasn't been used or making specific to my full fibre connection?

[Debbie-TalkTalk]

Hi @Bobeto1986 

It's entirely up to you. The eero does have wifi 6 technology but if your speeds are fine with your current router then I would suggest keeping this one.

Hope this helps 🙂

[Bobeto1986]

Is there any point changing? Is it any better than the hub 2 in terms of wireless connection around the house?

[Debbie-TalkTalk]

Hi Bobeto1986

I'm so glad to hear this 🙂

I can't see an eero ordered sorry. Would you prefer this to your current router?

If we send out an eero then we would also send a returns bag for the hub2 to be returned. I will also need to change the profile again when the eero is connected.

[Bobeto1986]

You have fixed my issue. I am up and running. Will I still be sent one of the new routers as I spoke to someone on live chat earlier and they said the where sending a new eero one?

How can you fix it within minutes and they can't when I explained the same thing. You are a star!!

[Debbie-TalkTalk]

@Bobeto1986 

Thank you, please let us know how you get on 🙂

[Bobeto1986]

I have just reset to test if this change has worked.

[Debbie-TalkTalk]

Hi @Bobeto1986 

I've located the details from the FTTP order number.

We've made a change to a profile, please can you retest?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Bobeto1986

Thanks for updating your Community Profile.

Could you also add your TalkTalk account number to your Community Profile.

[Bobeto1986]

I have updated my profile as requested.

[Debbie-TalkTalk]

Hi Bobeto1986

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie