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Switching Back to Old ISP

JBlack68
Participant
Private Message
Message 18 of 18

Hello,

 

I recently switched to TalktTalk 900 today and unfortunately I didn't realise It didn't support native IPv6 and my pings have basically doubled from old FTTP ISP Provider.

 

I have spoke to them and I've agreed to go back to them on the 21st of April.

 

As Im within the 14 days cooling off period of contract start date (also 30 day period for great connection guarantee) Will TalkTalk receive this notification of switching or do I need to contact them to tell them.

 

I still haven't been given an account number or any info to check my account.

 

Kind Regards

0 Likes
17 REPLIES 17

Message 1 of 18

Hi JBlack68

 

I have checked the account and there is no bill waiting to be generated. 

 

Regards

Message 2 of 18

Keep the Direct Debit in place, @JBlack68.

 

I'll flag this up for staff to confirm the billing date.

Gliwmaeden2, a fellow customer.

JBlack68
Participant
Private Message
Message 3 of 18

Hi,

 

Was wondering if I’m still due a bill for the 3 weeks usage I had. I’ve returned all equipment and kept the direct debit active just incase

 

am I still due a final bill ? 

thanks 

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Message 4 of 18

Hi JBlack68

 

I can confirm that the account cancelled on the 21st.

 

Regards

JBlack68
Participant
Private Message
Message 5 of 18

Hi,

was wondering if you can confirm my account was cancelled on the 21st. I got told I would receive a email confirming it but haven’t received anything. 

thanks 

0 Likes

Message 6 of 18

Hi JBlack68

 

No problem. I've requested that this is sent now, please allow 48hrs for this to arrive.

 

Thanks

 

Debbie

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JBlack68
Participant
Private Message
Message 7 of 18

Yes please 

Message 8 of 18

Hi JBlack68

 

I can request a returns bag to be sent to you, would you like me to arrange this?

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JBlack68
Participant
Private Message
Message 9 of 18

Service has transferred across. I did phone on the 8th to let them know and I also phoned this morning to confirm cancellation and she confirmed no fees. 

do I get a return bag for the routers 

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JBlack68
Participant
Private Message
Message 10 of 18

Thank you 

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Message 11 of 18

Hi @JBlack68 

 

I will check that the service with us is being cancelled. 

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Message 12 of 18

Hi,

 

Thanks for the information, much appreciated.

 

I have phoned that number above today and explained the situation that the new ISP will take over the line and that TalkTalk will close the account. 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 13 of 18

@JBlack68, live Chat is not the authorised channel for cancellations. 

 

As instructed here, phone 03451 720088:

 

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

This should be done for all switches that involve Full Fibre, as well as Virgin, and, in all the chaos at the moment with different sorts of service, advisable in all circumstances:

 

Screenshot_20230407-200118_Chrome.jpg

Gliwmaeden2, a fellow customer.
0 Likes

JBlack68
Participant
Private Message
Message 14 of 18

Hi,

 

I contacted talk talk live chat and they confirmed that I won’t get any fees. 

how’ve well they said they haven’t received a switch notice. 

contacted new provider and they said they sent it and will be switching over on 21st April. 

 

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Message 15 of 18

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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JBlack68
Participant
Private Message
Message 16 of 18

Okay,

 

Yeah that's what I'll do thanks

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
Message 17 of 18

Hi

 

If you are moving back to your old provider, I would still advise you call in, ask to speak to the full fibre loyalty team, and let them know, so this can be noted, any final bill prepared and any cancellation orders raised.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.