TV/Sky Sports no longer available

[PHughes]

Hi All

Logged into my account to see what deals were available to renew my fibre 150 plus TV to discover it is fibre only.

Been with talktalk for a very long time but I use sky sports a lot.

I read a post that I could continue to get sky sports via the now TV app and then another that said you couldn't with talktalk going forward. So I'm confused and don't want to sign up to renew to discover it will stop now or in the future.

Regards 

Pat

[sabelo-TT]

Hello there @PHughes, 

I have investigated on the account for the matter and can conclude that the refund was approved for you on 29/04/2025. In this case, I will strongly advise for you to kindly allow 5-7working days for the amount/funds to reflect on your actual bank account. 

Thanks.  

[ferguson]

I have re-escalated this to the support team for you.

[PHughes]

Hi Arne

Thanks for your assistance. I did what you said and there was a refund of £102.16 due.

I asked for a refund on 23rd April and have not heard from them, could you look into please?

Regards 

Pat

[PHughes]

Sorry, I thought you were part of the team.

[ferguson]

I can't I'm afraid, I am just a customer. Have you checked your emails, including junk/spam? Otherwise wait for the support team to pick this up again.

[PHughes]

Hi

Thanks for your assistance. I did what you said and there was a refund of £102.16 due.

I asked for a refund on 23rd April and have not heard from them, could you look into please?

Regards 

Pat

 

[ferguson]

If you go to the Billing section and click on Previous under the Bill Summary it should show any recent adjustments and your actual current balance. 

[PHughes]

Hi Arne

Thanks, when I logged into my account it says £35.16 will be taken on 22nd April. It doesn't say I am in credit.

Regards 

Pat

[Arne-TalkTalk]

Hi PHughes

Your account is showing as in credit.  

You can log into My Account and request a refund for the over payments since disconnection.

Regards

[ferguson]

I can assure you that NOW TV still include Sky Sports, it is just that TalkTalk no longer offer it as an inclusive option. I have flagged this up for the support team to look at the billing issue for you. 

[PHughes]

Hi Karl

Due to the loss of Sky Sports with NowTV, I left for Sky Sports. I received an email on 22nd Feb confirming I was switching and my service would end on 22/02/25 and there would be a early exit fee of £9.73. I had been waiting on my final bill - no emails or bills since the one above.

Today (10/04/25) I received an email with a reminder for £79.26 from what I thought was a dodgy email but when I logged into the account it shows the same information.

It looks like TalkTalk did not close my account on 22/02/25. Can this be actioned and closed off and a correct bill issued please?

Regards,

Patrick Hughes 

[PHughes]

Thanks for your help again Karl

[Karl-TalkTalk]

Hi

Yes, TalkTalk no longer provide any NOW TV options, so you can start direct with them and they will bill you directly.

Karl.

[PHughes]

Hi Karl

Thanks. Worth doing.

Can I double check that as my current now tv was with talktalk that I have nothing to cancel with them and I just renew my fibre and start now tv direct with them?

Regards,

Pat

[Karl-TalkTalk]

Hi

You can give our loyalty teams a call and see what you can negotiate with regards to your package and costs.

Karl.

[PHughes]

Thanks. I thought it odd they only offered the same speed at £11 dearer than what new customers are offered. Previously there was a choice between different faster speeds. 

[ferguson]

Karl will answer the first point I am sure. As for upgrading, if you have a Full Fibre service already there is nothing to prevent that, it may just be that the renewal available via My Account does not cover this.  Far better to contact the loyalty team directly and they will be able to go through all the options. 

[PHughes]

Hi Karl

Thanks.

Can I double check that as my current now tv was with talktalk that I have nothing to cancel with them and I just renew my fibre and start now tv direct with them?

Do you know why I wouldn't be offered a higher speed option for my renewal?

Regards 

Pat

[Karl-TalkTalk]

Hi

TalkTalk no longer offer NOW TV add to bill services or offers.  To watch or subscribe to Sky Sports or any other Sky content, you will have to go directly to NOW TV.

Thanks  

Karl.