Upgrade Status in My Account

[GrantWilson]

Hello,

When should I expect to see an area in My Account to track an upgrade order's progress?

Thanks,

Grant

[Chris-TalkTalk]

Hi Andrew,

Sorry, they can't make any changes to the appointment yet, we'll have to check again in a couple of days

Chris

[Chris-TalkTalk]

OK, I've asked our provisioning team if they can change the date to the 13th, I'll let you know when I receive confirmation

Chris

[GrantWilson]

Yeah, the 13th would be fine. Here's hoping it's the one time Friday the 13th isn't unlucky.

Thanks,

Grant

[Chris-TalkTalk]

We can try to change it to the 13th, would this be your preference? (apologies, think I looked at the wrong month, thought the 11th was a Friday)

Chris

[GrantWilson]

Unfortunately not. It would have to be any Friday or Tuesday 17th is the only other day I would be free before the festive period.

Thanks,

Grant

[Chris-TalkTalk]

Is the 11th OK?

Chris

[GrantWilson]

Hi Chris,

I can't do the 9th. It would have to be a Friday as it's the only weekday I'm off every week.

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant,

I'm sorry about this but it's not going ahead on the 29th now, There's a new go live date scheduled for the 9/12/24 but this is a provisional date and subject to change with Openreach. Apologies for any inconvenience, I know this must be frustrating

Chris

[Chris-TalkTalk]

Hi Grant,

There are no further updates so I'll check with our Provisioning team and get back to you

Chris

[GrantWilson]

Hi Chris,

Any further update?

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant,

No further update at the moment. I'll check again in the morning and if there's no further information I'll ask our Provisioning team to take another look

Chris

[GrantWilson]

Hi Chris,

How are things looking this morning?

Thanks,
Grant

[Chris-TalkTalk]

Hi Grant,

Yes, I think the cancelled order is still blocking the new ordered. There have been no further updates so I'll check it again first thing on Monday morning

Chris

[GrantWilson]

Hi Chris,

Thanks for the update. I had thought that the previous order was cancelled which was why I had needed to create this current one. I also confirmed with Vodafone that there weren't any open orders on their system for me that could cause a delay.

Hopefully, it's something that can be resolved without much of a delay.

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant,

Sorry, it appears that there's a problem. The order is showing OK on our systems but it's failing on Openreach systems due to pre-existing order on the line, it has been escalated to Openreach to fix the problem. I'll check again in a couple of hours to see if there's any further information

Chris

[GrantWilson]

Hi Chris,

Thanks for that. How are things looking today?

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant, 

Still appears to be going  through OK. I'll check again Friday

Chris

[Chris-TalkTalk]

OK thanks. I'll check with our Provisioning team to confirm that everything is still going through OK

Chris

[GrantWilson]

Hi Chris,

I was given 29/11/24 as the installation date.

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant,

What date have you been given for the installation?

Chris