Upgrade Status in My Account

[GrantWilson]

Hello,

When should I expect to see an area in My Account to track an upgrade order's progress?

Thanks,

Grant

[Chris-TalkTalk]

OK thanks. I'll check with our Provisioning team to confirm that everything is still going through OK

Chris

[GrantWilson]

Hi Chris,

I was given 29/11/24 as the installation date.

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant,

What date have you been given for the installation?

Chris

[GrantWilson]

Hi Chris,

My Account has yet to update with any details about the upgrade.

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant,

Still appears to be going through. If you bump the thread on Monday we'll check again

Chris

[GrantWilson]

Hi Chris,

I just wanted to confirm it was still in place as my previous order was cancelled without me being informed so I don't want to get to within a couple of days before scheduled installation only to chase it up and find out it's not happening.

Thanks,

Grant

[Chris-TalkTalk]

Hi Grant,

It may take a while to show in My Account. What do you need to know, we may be able to help?

Chris